Frequently asked questions.

Is there a minimum rental period?

The minimum rental period is one month.

How much notice do I need to provide to rent a unit?

That will depend upon unit availability and the unit size you need. Speak to our professionally trained staff and they will work to find a solution for you.

How often can I access my storage unit?

Your can access your unit as often as you like between 8.30am and 5pm Monday to Friday and 8am to 2pm on Saturday.

Can anyone else access my unit?

You control who has access to your unit. When you rent your space, you will be required to supply your own padlock to secure your unit. Padlocks can be purchased from us. You control the key to your unit and only those you permit to access your unit will be able to do so.

Is there anything I cannot store?

Items that can be stored at a self-storage facility are limited by law. Items that cannot be stored include illegal, stolen or dangerous items; live animals and plants; food items; flammable, explosive, perishable, toxic or environmentally hazardous materials.

Further to this, items requiring environmentally controlled conditions should not be stored. Ask our staff at Rushcutters Self Storage if you need more details.

Do I need to pay a deposit?

Yes, as with all standard Storage Association of Australasia agreements, a refundable deposit is payable up front.

How can I pay for the storage unit?

Units may be paid for by direct deposit or credit card.

Are the units clean, dry and free of pests?

Storage units are specially designed and regularly maintained to ensure they are kept dry and secure. Every effort is made to provide a pest-free environment and this includes regular preventative fumigation.

How much notice do I need to give when moving out?

Seven days’ notice is required prior to vacating your unit.

Are my possessions insured against damage?

Insuring your possessions is always recommended. We recommend you discuss your options with your home and contents insurance provider.